Our Privacy Policy aims to inform you about the way we use your personal data collected when you visit our e-shop.
THE GOLDEN APPLE undertakes to protect the personal data of the customers in accordance with the requirements of the Bulgarian Personal Data Protection Act (PDPA). Users agree that THE GOLDEN APPLE has the right to process their personal data in as much as to enable them to use the services offered by the website. Users are entitled to edit the data contained in their personal profiles on the website at any time. The data we receive when users place an order, register or browse through the website will be used for the purposes of carrying out a sale, dispatching an order as well as for advertising our products and for all auxiliary activities related to the above. We guarantee that this data will not be provided in any form to third parties or used for purposes other than the ones described above.
Upon request, your profile can be deleted from THE GOLDEN APPLE’s system, along with all data attached to it. The collection and processing of personal data by The Golden Apple Ltd. is for the following purposes:
1. Execution of orders and contracts.
2. Customer consultations / chatroom.
3. Advertising and marketing.
4. Communication by phone / e-mail.
5. Feedback from customers.
6. Shipping ordered goods.
What personal data do we collect and process? Data is crucial if we are to process your order. For example, we are unable to send you a shipment of the product you want if you do not provide us with your name, phone number, and shipping address. Also, we cannot issue an invoice without availing of your company data.
– Name – personal and family name
– telephone number
– e-mail address
– shipping address
– shipment method
– method of payment
– invoice details
When you contact us or communicate with us, for example by e-mail or through the contact form on our website, the information you provide (your e-mail address, if applicable, your name and telephone number or other personal information mentioned during the conversation) will be stored by us so that we can answer your questions or for the purposes of business-related conversations. We will delete the data collectedin this context after storage is no longer necessary unless there are legal requirements for keeping the data or certain statutory periods have to be observed.
Personal Data Administrator (PDA) for the data processed by The Golden Apple’s physical shop and the e-shop shall be The Golden Apple Ltd., UIC: 131473276, with headquarters and management address in Sofia, 5A Kishinev Str.
For matters and claims related to privacy and personal data issues, please contact us at office@goldenapple.bg.
Our e-shop, goldenapple.bg, differentiates between unregistered users (guests) and registered users.
When you visit and use our website for information purposes only, that is, you opt not to register and do not provide us with information in any other way, we shall collect only the personal data that your browser transfers to our server and which is technically necessary for us to show you our website and ensure stability and security.
By registering withThe Golden Apple website, you consent to the processing of personal data under the conditions set forth herein, as well as under the terms of the Personal Data Protection Act. Creating an account by registering at goldenapple.bg allows you to shop easily and conveniently, to monitor the status of your orders, and to store information about wishlist products in conditions of maximum protection of your personal data.
Pursuant to Art. 28a PDPA, the users of goldenapple.bg are entitled to request at any time from the owner of the goldenapple.bg website to:
– Erase, edit or block personal data, whose processing does not meet the requirements of the above Act;
– Notify third parties to whom their personal data has been disclosed of any erasure, editing or blocking, except where this is impossible or involves excessive effort.
The users shall be liable for all attempts to gain unauthorized access to other accounts under the Criminal Code (Chapter 9, Cyber Crimes) and the applicable legislation of the Republic of Bulgaria.
Pursuant to PDPA, registered users have the right to access and change their personal data, as well as to require The Golden Apple to terminate their profiles.
The Golden Apple Ltd. has the right to send advertisements in the form of e-newsletters to the registered e-mail addresses of the registered users. Registered users have the right to unsubscribe voluntarily from receiving advertisements by clicking on a link found in any received electronic newsletter.
The Golden Apple Ltd. shall not provide personal data of the registered users to third parties for advertising and promotional purposes, or for any other reasons, unless the data is legally requested by structures and bodies in accordance with the law of the Republic of Bulgaria.
In the event of non-compliance with the terms of use of the e-shop goldenapple.bg and/or of conduct violations, the website administrators have the right to restrict the access of offenders to the e-shop.
The personal data you provide shall be collected, stored, processed and used by The Golden Apple Ltd. and / or third parties authorized by the company, including, but not limited to, courier services, banks, etc. for the purposes of executing the e-sale and delivery contract for the ordered goods;for marketing and advertising purposes; for analyses by The Golden Apple Ltd.; as well as for any other purposes not prohibited by the law.
Our e-shop may post links to other websites or you may have come to our e-shop via a link from another website. You should know that we are not responsible for the privacy policies and practices of any other website. Their content is governed by their own terms of use and by any other instructions and information on personal data issues that the they provide.
We bear no responsibility for damages arising from incorrect or incomplete data provided by you.
Users are entitled to receive information or submit claims related to their personal data treatment with the Personal Data Protection Commission at: 2 “Prof. Tzvetan Lazarov ” Blvd or at http://www.cpdp.bg/.
Upon registering in our website, you undertake to provide true, accurate, and complete information about yourself and to renew it in a timely manner so as to keep it accurate, true and complete. Users bear full responsibility for providing false, inaccurate and / or incomplete information.
You are responsible for keeping your username and password confidential and for all actions resulting from your registration.
The Golden Apple Ltd. shall keep your personal data for as long as necessary for handling the correspondence and any possible additional actions. For advertising purposes, the data shall be stored for 5 years or until withdrawal of consent.
